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Privacy Notice: Heathrow Noise Action Plan Consultation

Updated: 16th May 2018

This privacy notice tells you what to expect when you submit your personal information to Heathrow Airport Ltd (Heathrow) when you take part in this consultation. Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).


What information will we collect about you?

When you respond to this consultation via email we will collect the following information:

  • First name
  • Last name
  • Email address

Heathrow collects information about how you use our website and the device(s) you use to access it. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘cookies’.


How will Heathrow use the information it collects about me?

Heathrow will use your personal data for a number of purposes including the following:

  • To record accurately and analyse any questions you raise during consultation or feedback you have provided in response to a Heathrow consultation;
  • To report on our consultations, setting out what issues have been raised and how we have responded to that feedback (identifiable personal data will not be identified in any such reports);
  • To personalise communications with individuals we are required to contact respondents to clarify their response (if necessary) or for future consultations or developments with a consultation.

The lawful justification for collecting and using your personal data is on the grounds of  consent which is given by you when you email your consultation opinions to us. You may withdraw your consent at any time by contacting us (see below) however, by doing so, we still retain your views but anonymise them, we will then be unable to contact you for clarification regarding your response.


Your information will be handled and used by the following recipients in order to record, analyse and report on feedback received and audit:

  • Heathrow airport;
  • Wood Plc – a trusted third party whom will be working with us to analyse your responses.


We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your information is processed only in the UK and is not moved or transferred overseas.


How long will Heathrow keep my information?

Your information will be kept until 2019, when it is envisaged that the new Noise Action Plan will be put in place.


What rights do I have over my personal data?

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Rectification, erasure or restriction of information
  • Object to the processing
  • Data portability


To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

Data Protection Officer

Heathrow Airport Ltd

The Compass Centre

Nelson Road

Hounslow, Middlesex


Or email: [email protected]



Should you have a complaint about the way your personal information is handled by Heathrow, please contact:

Information Commissioner’s Office
Wycliffe House
Water Lane

0303 123 1113



Changes to this privacy notice

We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we will tell you when it was last updated.